Caveat Emptor – Part Deux

An email from Tesoro regarding my blog post of Feb. 14th.

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Mr. Sekiya,

I am writing you in response to a posting on your blog that was brought to Tesoro’s attention: www.mediabaron.com/2…

The location in question, QUEEN K (KAILUA-KONA, HI) is an independently owned and operated location that was recently branded as Tesoro. The transition to operation as a Tesoro station, which includes updates to the dealer’s computer software to properly record discounts for car washes, is now in progress and we have been in contact with the owners to ensure the process is completed in a timely fashion. In the meantime, the station has posted signs at the pumps to notify customers about this issue and to reassure them that they can receive the appropriate $2 discount by showing their receipt to a customer service associate inside the store.

We apologize for the inconvenience and we thank you for your understanding as we make this transition.

Regards,
Brandon Plank
Retail Tesoro Customer Care
phone: 1-877-783-7676
tsocustomercare@tsoc…

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I’m not sure how they are going to make good to folks who were overcharged but tossed their receipts. If you are one of these folks it wouldn’t hurt to go in there and ask.

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